Felp Terms of Service

1. Introduction

Welcome to Felp.

Felp is an event discovery, registration, ticketing, communication and event-management platform operated by Refiner Tech Solutions Ltd, a private company limited by shares registered in the Federal Republic of Nigeria with registration number RC 9268218 (“Refiner Tech”, “Felp”, “we”, “us” or “our”).

Felp enables organizers to create and manage events and enables attendees to discover events, register, purchase tickets where applicable, receive tickets and event communications, and check in to events.

These Terms of Service (“Terms”) govern your access to and use of Felp’s websites, applications, organizer tools, ticketing services and related services (collectively, the “Services”).

By accessing or using Felp, creating an account, creating or publishing an event, registering for an event, purchasing a ticket, or otherwise using the Services, you agree to these Terms.

If you do not agree to these Terms, you should not use the Services.

2. About Felp

Felp is a product of Refiner Tech Solutions Ltd.

Unless Felp is expressly identified as the organizer of an event, Felp provides technology and related services that enable independent organizers to publish and manage their events and attendees to register for them.

The organizer, and not Felp, is generally responsible for the event itself, including its content, speakers, venue, schedule, quality, safety, delivery and fulfilment.

Felp does not become the organizer, promoter, instructor, venue operator or provider of an event merely because the event is listed, registered for, ticketed, promoted or managed through Felp.

3. Eligibility

You must have the legal capacity to enter into a binding agreement to use Felp.

Where a person below the age legally required to enter into a binding contract uses Felp, such use must be authorised and supervised by a parent, guardian or other person legally permitted to provide that authorisation.

Organizers are responsible for establishing and communicating any additional age restrictions applicable to their events.

4. Accounts

Some Felp services may be used without creating an account. In particular, Felp may permit attendees to register for events and receive tickets as guests.

Certain features, including organizer features, require an account.

You agree to provide accurate, complete and current information and to keep your account information updated.

You are responsible for maintaining the confidentiality and security of your account credentials and for activities performed through your account, except to the extent caused by Felp’s failure to maintain reasonable security.

You must notify us promptly if you believe your account has been compromised or accessed without authorization.

We may require verification of your email address, phone number, identity, business information or other information where reasonably necessary for security, fraud prevention, regulatory compliance or access to particular Services.

5. Organizer Accounts

If you create, publish or manage an event through Felp, you are an “Organizer” for the purposes of these Terms.

An Organizer represents and warrants that:

• it has the authority to create and operate the event;
• information supplied about the event is accurate and not misleading;
• it has the rights and permissions necessary for event names, descriptions, photographs, videos, logos, speaker information and other submitted materials;
• its event complies with applicable laws and regulations;
• it will honour valid registrations and tickets in accordance with the terms presented to attendees;
• it will communicate material changes to attendees within a reasonable time;
• it will provide any licences, permissions, permits or insurance required for its event;
• it will not use Felp to conduct unlawful, fraudulent, deceptive, harmful or prohibited activities.

Where an Organizer invites team members to manage an event or organizer account, the Organizer is responsible for appropriately assigning access and for actions performed by authorised team members.

6. Event Listings

Organizers are responsible for the accuracy and completeness of event listings.

Event information may include the event title, description, date, time, venue, online meeting information, ticket types, capacity, speakers, featured guests, restrictions, refund conditions and other relevant information.

Felp may perform automated or manual checks on event listings for safety, trust, quality, legal or platform-policy purposes.

Publishing an event does not constitute endorsement, certification or guarantee by Felp.

Felp may flag, restrict, unpublish, suspend or remove an event where we reasonably believe that it:

• violates these Terms or applicable law;
• contains fraudulent, deceptive or materially inaccurate information;
• creates a security or safety risk;
• infringes another person’s intellectual property or other rights;
• is associated with suspicious payment activity;
• is being used to abuse Felp or its users; or
• otherwise creates material risk to Felp, its users or third parties.

Where appropriate and legally permissible, we may provide the Organizer with information about the reason for an enforcement action.

7. Event Registration

Attendees may register for eligible events through Felp.

Registration information requested may vary by event.

Organizers may configure fields reasonably required to administer their events. Felp may restrict the collection of information that we consider unnecessary, excessive, sensitive, unlawful or inconsistent with our policies.

Completing registration does not guarantee admission where an event has additional lawful entry requirements clearly disclosed before registration.

8. Tickets

Where a registration results in a ticket, Felp may issue a digital ticket containing a ticket reference, QR code or other verification mechanism.

Tickets may be accessible through Felp and may also be delivered through supported channels such as email or WhatsApp.

The authoritative ticket record is maintained by Felp. A message, email, screenshot or downloaded representation of a ticket is a means of accessing or presenting that ticket and does not replace the underlying Felp ticket record.

Tickets may be personal or transferable depending on the rules established for the event.

You must not counterfeit, duplicate, manipulate, fraudulently transfer or otherwise misuse a Felp ticket.

Felp and the Organizer may invalidate tickets reasonably determined to be fraudulent, duplicated, cancelled, refunded or otherwise invalid.

9. Paid Events and Payments

Some events require payment.

Payment processing may be provided by independent third-party payment service providers.

Before completing payment, attendees should review the event information, ticket price, applicable fees, refund conditions and other material terms displayed during checkout.

Where supported, payments may be split between Felp and the Organizer through the payment provider’s infrastructure.

Felp may charge Organizers platform, service, processing, promotional or other fees disclosed before the relevant transaction or purchase.

Applicable third-party payment-processing charges may also apply.

Felp does not store full payment-card details where payment information is entered directly into the payment provider’s secure environment.

A registration or ticket that requires payment is not considered successfully paid merely because a payment attempt was initiated. Felp may verify the final payment status with the payment provider before issuing or validating a paid ticket.

10. Organizer Settlements

Where Felp supports direct or split settlement to an Organizer’s payment-provider account, settlement is subject to the payment provider’s rules, verification requirements, processing periods, transaction fees, disputes, reversals and applicable law.

Organizers are responsible for supplying accurate settlement information.

Felp is not responsible for losses resulting from incorrect settlement information supplied by an Organizer, except where the loss was directly caused by Felp’s own error or unlawful conduct.

11. Refunds, Cancellations and Event Changes

The Organizer is primarily responsible for establishing and communicating the refund and cancellation policy applicable to its event, subject to applicable law and Felp’s platform requirements.

The applicable policy should be presented to an attendee before purchase where relevant.

Where an event is cancelled, postponed, materially changed or otherwise not delivered as represented, the Organizer remains responsible for obligations owed to attendees under applicable law.

Felp may facilitate refunds or other remedies through supported payment infrastructure but does not guarantee that every payment is refundable.

Payment-processing charges, platform fees or other amounts may be refundable or non-refundable depending on applicable law, the disclosed event policy and the payment provider’s rules.

Nothing in these Terms excludes or limits rights or remedies that a consumer cannot lawfully waive.

12. Check-In and Attendance

Felp may provide QR-code scanning, manual attendee lookup and other event check-in functionality.

A successful Felp check-in indicates that a ticket or registration was recorded as checked in. It does not constitute a representation by Felp regarding a person’s identity beyond the verification mechanisms actually used.

Organizers are responsible for any additional identity, age, security or eligibility checks required for their events.

For online events, Felp may receive attendance information from supported virtual-event providers where an Organizer has enabled an integration.

13. Online and Virtual Events

Organizers may provide online events through third-party services such as video-conferencing, streaming or learning platforms.

Third-party services are governed by their own terms, privacy policies, availability and technical requirements.

Felp is not responsible for outages, account restrictions or other failures caused solely by a third-party virtual-event provider.

Where an Organizer connects a supported provider to Felp, Felp may create, update, retrieve or manage meeting-related information as authorised by the Organizer.

14. Communications

Felp may send transactional and operational communications necessary to provide the Services.

These may include:

• registration confirmations;
• payment confirmations;
• tickets;
• verification messages;
• security notices;
• event reminders;
• event schedule or venue changes;
• cancellation notices;
• check-in information;
• essential event instructions.

Depending on the contact details provided and available channels, these communications may be delivered by email, WhatsApp, web push or other supported channels.

Operational messages necessary to deliver an event are distinct from marketing communications.

Marketing communications will be handled in accordance with applicable law and relevant consent or opt-out requirements.

Organizers may use Felp’s communication tools only for legitimate communications relating to their events and attendees and must not use them for spam, unlawful marketing, harassment or unrelated solicitation.

15. Third-Party Services and Integrations

Felp may integrate with third-party services including payment processors, communication providers, cloud infrastructure, analytics providers, mapping services, calendar providers, video-conferencing services and other platforms.

Your use of a third-party service may also be subject to that provider’s terms and privacy policy.

Felp does not control third-party services and cannot guarantee their continuous availability.

We may add, modify, replace or discontinue integrations from time to time.

16. Organizer and Attendee Responsibilities

Users must not:

• use Felp for unlawful purposes;
• impersonate another person or organisation;
• submit false or misleading information;
• attempt unauthorised access to Felp systems or accounts;
• interfere with the security or operation of the Services;
• distribute malware or malicious code;
• scrape, harvest or extract personal information without authorisation;
• circumvent ticket, payment, security or access controls;
• use Felp to facilitate fraud;
• send spam or unlawful communications;
• infringe intellectual property, privacy or other rights;
• use automated systems in a manner that materially disrupts the Services.

17. Organizer Use of Attendee Data

Organizers may receive personal information about people who register for their events.

Organizers must use attendee information only for legitimate event administration and other lawful purposes for which they have an appropriate legal basis.

Organizers must not sell attendee personal data obtained through Felp or use it for unrelated marketing without an appropriate lawful basis.

Organizers are responsible for complying with applicable data-protection and privacy laws when they independently determine how attendee information will be used.

Felp may restrict or suspend access where an Organizer misuses attendee information.

18. Intellectual Property

Felp, including its software, design, branding, logos, interface, underlying technology and original content, is owned by or licensed to Refiner Tech Solutions Ltd and is protected by applicable intellectual-property laws.

Except as expressly permitted, these Terms do not grant users ownership of Felp intellectual property.

Organizers and users retain ownership of content they submit to Felp.

By uploading or submitting content, you grant Refiner Tech Solutions Ltd a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, resize, format and otherwise process that content to operate, provide, secure, promote and improve the Services and the relevant event.

You represent that you have the rights necessary to grant this licence.

19. Event Promotion and Discovery

Felp may display published events through search, categories, recommendations, editorial collections, promotional surfaces and other discovery features.

Felp does not guarantee any particular level of traffic, registration, sales or attendance.

Where sponsored or boosted placement is offered, Felp will seek to distinguish paid placement from ordinary discovery as appropriate.

20. Reviews, Ratings and Feedback

Where Felp enables reviews, ratings or feedback, users must provide content that is lawful and not fraudulent, threatening, abusive or intentionally misleading.

Felp may moderate or remove content that violates these Terms or platform policies.

Feedback provided directly to Felp regarding the Services may be used to improve Felp without obligation to compensate the person providing the feedback.

21. Platform Availability

We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation.

The Services may occasionally be unavailable because of maintenance, security incidents, infrastructure failures, third-party provider failures or circumstances outside our reasonable control.

We may modify or discontinue features where reasonably necessary.

Where a change materially affects a paid service, we will take reasonable steps to address affected users in accordance with applicable law and any applicable service terms.

22. Security

Felp implements reasonable technical and organisational measures intended to protect the Services and personal information.

No internet-based service can guarantee absolute security.

Users are responsible for protecting their own credentials and devices and should promptly report suspected security issues.

23. Suspension and Termination

We may restrict, suspend or terminate access to Felp where reasonably necessary because of:

• material or repeated violation of these Terms;
• fraud or suspected fraudulent activity;
• security threats;
• unlawful activity;
• misuse of attendee information;
• payment abuse;
• legal or regulatory requirements; or
• conduct that creates material harm or risk to users, Felp or third parties.

Where reasonably practicable and legally permitted, we may provide notice or an opportunity to address the issue.

Users may stop using Felp at any time and may request account deletion subject to lawful retention requirements and unresolved transactions, disputes or obligations.

24. Disputes Between Organizers and Attendees

Organizers are primarily responsible for delivering their events and resolving attendee complaints relating to event content, access, quality, cancellation and fulfilment.

Felp may provide support tools, records, payment information or dispute-management facilities to assist the parties.

Felp may intervene where necessary to enforce platform policies, protect users, address fraud or comply with law.

Nothing in this section removes any legal responsibility Felp itself may have under applicable law.

25. Disclaimers

To the extent permitted by applicable law, Felp is provided on an “as available” basis.

Felp does not guarantee:

• that any event will meet a particular attendee’s expectations;
• the accuracy of every statement independently supplied by an Organizer;
• the conduct of attendees, speakers, venues or Organizers;
• uninterrupted availability of third-party providers;
• any particular level of registrations, sales or attendance for an Organizer.

Nothing in these Terms excludes warranties, obligations or consumer rights that cannot lawfully be excluded.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Refiner Tech Solutions Ltd will not be liable for indirect, incidental, special or consequential losses arising solely from matters outside Felp’s reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability arising from fraud, wilful misconduct or other liability that cannot lawfully be excluded.

Any limitation of liability must be interpreted subject to applicable Nigerian consumer-protection and other mandatory laws.

27. Indemnity

To the extent permitted by law, an Organizer agrees to indemnify Refiner Tech Solutions Ltd against third-party claims, losses and reasonable costs arising directly from:

• the Organizer’s unlawful event;
• the Organizer’s breach of these Terms;
• content supplied by the Organizer that infringes third-party rights;
• the Organizer’s unlawful processing or misuse of attendee information; or
• the Organizer’s fraud or wilful misconduct.

This section does not require an Organizer to indemnify Felp for Felp’s own negligence, unlawful conduct or breach.

28. Privacy

Our collection and processing of personal data is described in the Felp Privacy Notice, which forms an important part of your relationship with Felp.

29. Changes to These Terms

We may update these Terms to reflect changes to Felp, applicable laws, regulatory requirements or business practices.

The updated Terms will display a revised effective or last-updated date.

Where a change materially affects users’ rights or obligations, we will provide reasonable notice where required or appropriate.

Continued use after an updated version becomes effective constitutes acceptance to the extent permitted by law.

30. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable law.

31. Complaints and Dispute Resolution

If you have a complaint concerning Felp, please contact us first so that we can attempt to resolve it.

Where a dispute cannot be resolved informally, the parties may pursue remedies available under applicable Nigerian law.

Nothing in these Terms prevents a user from approaching a competent regulatory authority or court where legally entitled to do so.

32. General Provisions

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

A failure by Felp to enforce a provision immediately does not constitute a waiver of that provision.

You may not transfer obligations under these Terms where doing so would materially prejudice Felp or another user without appropriate consent. Felp may transfer its rights and obligations as part of a legitimate corporate restructuring, merger, acquisition or transfer of the Felp business, subject to applicable law.

These Terms, together with incorporated policies and any additional terms expressly applicable to a particular Felp service, constitute the agreement governing your use of the Services.

33. Contact

Felp is operated by:

Product

Felp

Website

felp.ng

Support

[email protected]

Legal enquiries

[email protected]